Terms and Conditions

This website is owned and operated by Aziyan Trading PVT LTD. The use of the Site,

including the purchase of any Products subject to the following terms and conditions. Please

read these Terms and Conditions carefully and confirm that by using this Site, you agree to

these Terms and guidelines of this Site.

 

 

PRIVACY

We are committed to protecting your privacy and ensuring a safe online experience. We have

adopted a Privacy Policy that you should refer to understand how we collect and use your

information.

 

 

COPYRIGHT

The images of people, places, or products posted on this Site are either the property of Aziyan or our licensors. Other content incorporated in this Site, including images, illustrations, designs, icons, photographs, video clips, written content, and other materials is the property of Aziyan or its partners, licensors, or sister companies and is protected by Indian and International copyright laws. Unauthorized use of any materials on this Site is prohibited and will be punishable by law.

 

TRADEMARKS

All trademarks, service marks, and trade names (collectively the “Marks”) that appear on this Site are proprietary to Aziyan PVT LTD, or the other respective owners of such Marks. You may not display or reproduce the Marks without the written consent of Aziyan, and you may not modify any trademark offered on this site.

 

ELIGIBILITY

This Site is not directed to anyone under 18 years old. IF YOU ARE UNDER 18 YEARS OF AGE, PLEASE DO NOT USE OR ACCESS THE SITE.

If you are using this Site on behalf of an organization, entity, or company, please remember that you are (a) an authorized representation of that organization, (b) agree to the Terms and Conditions of this Site on behalf of that organization, and (c) you have the authority to bind that Organization of these Terms.

 

 

PRICES AND SHIPPING COSTS

The price for Products available for purchase through the Site will be displayed to you on the Site. Any applicable taxes will be communicated to you before you place an order. We make use of third parties to process payments. Your payment methods include; cards, debit cards, and net banking

 

DELIVERY

The products will be delivered to you within 30 days after you have placed your order. We also provide fast delivery depending on your location. We are not responsible for the delays in delivery outside of our control. In case of any delay, we will contact you and if there is a risk of substantial delay you may contact us to cancel the order and receive a refund. In case of non-availability of goods, advance payments will be refunded. The product(s) become your responsibility upon delivery to the provided address. If no one is available to take delivery, we will leave a note with instructions on how to rearrange delivery or collect the product(s) from a local depot.

We will contact you for further instructions if you fail to rearrange or collect the delivery. We may charge for storage and additional delivery costs. If we cannot contact you, we will cancel the contract and seek compensation for any loss. in case of refusal to accept the delivery, we reserve the right to sell the goods to a third party or hold you liable for any loss.

 

WARRANTY

 

1. We provide a warranty of a period of 15 years. This is not applicable if the products are damaged from injury to life, body, or health which is not attributed to the negligence or deliberate damage caused by us.
2. Only our details and the product description are considered agreed upon; other advertising, public promises, and statements are not
3. If you are not a consumer, inspect the goods immediately for quality and quantity. Report any defects in writing within 7 days of receipt. This also applies to defects found later
4. The warranty provided under this clause will not apply where you are not acting as a consumer and have not examined the product(s) and notified us of any defects.
5. We will fulfill the warranty in case of defective goods at our option by repair or replacement delivery. If we fail to rectify the fault two times, you may demand a reduction or withdraw from the contract.
6. In the case of subsequent improvement, the buyer shall bear the increased costs resulting from the fact that the goods have been transported to a place other than the place of performance, provided that the shipment does not correspond to the intended use of the goods.
7. The legal revocation and warranty rights remain unchanged. To ensure smooth handling of the warranty claim, the customer is asked to provide appropriate photo & video material of the affected product(s) and slat grate.

This warranty covers :

1. Cracks, dings, or damage to the foam, have arisen despite proper use and proper handling.
2. In case of product(s)ion damage at the zipper.

This warranty does not apply:

1. For personal comfort preferences
2. In the case of damage caused not exclusively by cuts, burns, cracks, liquids, or stains.
3. Replacement of any non-damaged parts of the Aziyan
4. Aziyan is not supplied by an official dealer.
5. Any mattress that has not been sold as a new product(s).

Your invoice will serve as proof of warranty.

 

 

 

 

ELECTRONIC COMMUNICATION

By using our Site, sending us an e-mail, or placing an order, you consent to receive electronic communications from us. We will communicate via email or by posting updates on the Site,

and you agree that these communications satisfy any legal writing requirements.

 

OUR PRODUCT(S)

Product(s) may vary slightly from their images.

 

 

LIMITED LICENSE AND SITE ACCESS

 

We grant you a limited license to use the Site for personal use only. This grant does not allow you to do any of the following: (a) resell or make any commercial use of this Site or any of the contents of this Site; (b) modify, adapt, translate, reverse engineer, decompile, disassemble the contents in the Site. (c) copy, imitate, mirror, reproduce, distribute, publish, download, display, perform, post or transmit any of the contents of this Site (including any Mark), or (d) use any data mining, bots, spiders, automated tools or similar data gathering and extraction methods on the contents of the Site or to collect any information from the Site or any other user of the Site.

 

TERMINATION

Notwithstanding any of these Terms, we reserve the right to terminate your license to use this Site and to block or prevent future access to and use of this Site for any reason or no reason. Upon termination, these Terms will still apply.

 

WE RESERVE THE RIGHT TO UPDATE AND REVISE THESE TERMS AT ANY TIME

we review these Terms constantly to ensure that they comply with applicable law. Consequently, we reserve the right to update and revise these Terms at any time. You will know if these Terms have been revised since your last visit to the website. Your use of our website constitutes your acceptance of the terms of these Terms as amended or revised by us from time to time, and you should therefore review these Terms regularly to ensure that you are aware of its terms.

 

RESERVATION OF TITLE

We retain ownership of the purchased item until the invoice has been paid in full by you. If you are in arrears for any payment obligations, all outstanding sums are immediately due.

 

 

 

 

OUR GOODWILL GUARANTEE

 

1.      These terms reflect the goodwill guarantee offered by Aziyan Trading Private Limited customers. This goodwill guarantee assures a 100-day possible return period, after the payment.

2.      To exercise the right of cancellation under our goodwill guarantee, you must contact us, with a clear explanation about your decision to cancel this contract under the goodwill guarantee.

3.      If you cancel this contract by the goodwill guarantee we will pick up the mattress from the same address we delivered it to for free. For such repayment, we use the same payment you used in the original transaction unless you have expressly agreed otherwise; In no case will you be charged for these repayment fees. We may refuse repayment until we have recovered the goods or until you have proved that you have returned the goods, whichever is earlier.

4.      We may reduce your refund of the price (excluding delivery costs) to reflect any reduction in the value of the product(s) if this has been caused by your handling them in a way that would not be permitted in a shop.

5.      If we refund you the price paid before we can inspect the goods and later discover you have unacceptably handled them, you must pay us an appropriate amount. To clarify, this only applies when you carelessly damage the product not for using it appropriately and for its purpose. Damages by external factors (e.g. damages during delivery) will not reduce the refund price for you.

 

 

PROBLEMS WITH THE PRODUCT(S)

 

 

If you wish to reject products, you must either return them to us [or allow us to collect them from you]. We will pay the costs of postage or collection.

 

RETURNING PRODUCTS UNDER TRIAL PERIOD AND ORDER CANCELLATION

If you end this contract under the goodwill guarantee, we will pick up the mattress from the same address we delivered it to, for free.

If you have ordered the wrong size, you have to pay a return shipping fee.

 

There are few exceptions where we will not accept returns during the 100-night trial period-

For the below-mentioned cases, returns are not applicable.

1.      If you order a non-standard size item whose dimensions are not listed on our website

2.      If the mattress is intentionally damaged using sharp objects, damage during improper opening of the mattress cover, damage due to liquid spilling on the mattress, food stains on the mattress, tea/coffee stains, or any other stains.

3.      There will be no returns and refunds on Pillows except for damaged shipments.

 

 

 

 

GOVERNING LAW

 

These terms and conditions, and any separate agreements whereby we provide you Services shall be governed by and construed under the laws of India. You agree to submit to the non-exclusive jurisdiction of Indian courts.

 

LIMITATION OF LIABILITY

1. We do not exclude or limit in any way our liability to you where it would be unlawful to do so.
2. We are not liable for business losses. We only supply the product(s) for domestic and private use. If you use the product(s) for any commercial, business, or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

 

TERMS ON 100 NIGHT TRIAL

 

The original purchase must be made on one of our authorized online platforms.

100 Nights Trial offer starts on the date of delivery of the first mattress, regardless of however many product exchanges the customer makes subsequently.

This policy is limited to one return per address.

To initiate your return, please send your return request, alongside a valid reason for return, the original invoice, and photographs that explicitly show the state the product is in at the time of return. The returns will also be inspected in person at pick-up.

The last decision on refund under the 100-night trial offer will be made at the discretion of one of the employees upon final inspection. The company reserves the right to deny any request claim if the customer fails to fulfill the Terms and Conditions for the 100 Nights Trial.

The 100 Nights Trial offer is not valid on customized sizes, i.e, specs ordered by the customer that are not listed on the website 

 

OTHER IMPORTANT TERMS

 

1. If a court finds part of this contract illegal, the rest will continue to be in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
2. Nobody else has any rights under this contract. This contract is between the user and us. No other person shall have any right to enforce any of its terms.
3. A delay in enforcing these terms does not waive your obligations or prevent us from taking action later. If we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us from taking steps against you at a later date.
4. Customers Highlighting any physical & visible damage needs to be communicated to Aziyan within 24 Hours of delivery.
5. The colors of the foam are for imagery purposes only; in this sense, the actual foam color may differ from the images on the website.