1. We appreciate your use
of our website and the protection of your personal data is important to us.
This privacy statement is issued in compliance with India’s Information
Technology (Reasonable Security Practices and Procedures and Sensitive Personal
Data or Information) Rules, 2011 (the “SPDI Rules”). Please read the privacy
statement carefully.
2.Your rights as a data subject
a.You have the following rights against us with respect to the personal data
concerning you:
Right of access by the data subject (Section 5, SPDI Rules):
You have the right to request information on the data we hold about you from us
at any time.
Right to rectification (Section 5, SPDI Rules):
You have the right to request that we rectify inaccurate data relating to you.
We will take appropriate steps to keep the data we store and process on an
ongoing basis accurate, complete and current, based on the most up-to-date
information available.
Right to withdraw consent (Section 5, SPDI Rules):
a. You have the right to cancel your consent to us at any time. As a result, we
are not allowed to continue the data processing that was based on this consent
in the future.
b.If you have the feeling that we have not responded in an appropriate manner
to your requests, or complaints, or you have further concerns, you additionally
have the right to complain to a data protection authority such as the Ministry
of Electronics and Information.
c.You can send your inquiries regarding your rights as a data subject to us.
3.Collection of personal data when you visit our website
When visiting our website, i.e. without registering or agreeing to our further
processing or utilization of the data, only the personal data, which your
browser transmits to our server is automatically saved. In order to fulfil
these technical requirements for you to view our website and provide for the
necessary security, the following data is saved:
IP Address,
Date and time of your visit,
Time zone difference to Greenwich Mean Time (GMT),
Content of the query (specific site visited),
Access status/HTTP status code,
Amount of transferred data,
Website from which the initial request emanates,
Browser,
Operating system, device, and its user interface
Language and version of browser software.
While placing an order on our webshop, you must provide essential
personal data for processing and fulfilling the contract. We make use your data
to handle orders and returns, share payment info with banks or payment
providers, and provide your address and contact details to delivery companies
for coordination and fraud protection. This is necessary for the sale (Article
6 (1) (b) GDPR). Not providing required data may prevent us from completing
your order.
The personal data mentioned above do not fall under the
definition of SPDI and get processed for the following purposes and legitimate
interests:
·
To ensure a smooth connection to
the website
·
To guarantee a comfortable use
of our website
·
To evaluate system security and
stability as well as for other administrative purposes.
This information is temporarily
stored in log files. When you visit this website, this information is
automatically recorded without your intervention and stored until it is
automatically deleted. If you don’t want the above personal data to be
collected, you should not access
our website cause we will be unable to allow you access to our website without
such personal data.
For product returns, we share your
address and contact details with relevant organizations or delivery companies.
This is necessary for the contract (Article 6 (1) (b) GDPR) and for managing
returns.
Before submitting your order, you must tick a box to consent to
our terms, privacy statement, and cancellation policy. If you disagree, do not
tick the box, and you won’t be able to proceed.
By ticking the box, you agree to our collection and processing of
your personal data for specified purposes, both inside and outside India.
the following
categories of personal data about you via the webshop for the following
purposes:
·
Identity data(e.g., first name, last name,
etc.) for purposes of identifying you in relation to your orders and
interaction with us with your consent as legal basis.
·
Contact details data(e.g., shipping address,
telephone number, email address, etc.) for purposes of coordination and
execution of the delivery and/or pick-up of your ordered and/or returned goods,
and for communicating with your consent as legal basis.
·
Order data(e.g., order number, item bought,
order amount, etc.) for purposes of carrying-out your order using your consent
as legal basis.
Payment data(e.g., mode of payment, etc.) for
purposes of documenting and processing the payment transaction for your order
using your consent as legal basis. Payment data is considered as SPDI.
Preference data(e.g., consents given, etc.)
for purposes of documenting your preferences and consents given using your
consent as legal basis
Your personal data may be used for marketing and advertising with
your consent. If you prefer not to receive these, you can opt-out using the DSR
Request Form linked on this page.
We may need to share your data with individuals, entities, or
authorities. We ensure private data processors comply with our instructions and
secure data processing. We enter data sharing agreements with private
controllers and share with public authorities only as required by law
As an international business, we may process data outside India,
using Standard Contractual Clauses to ensure protection at India’s level. Your
data may be shared with various recipients for specified purposes.
The following categories of recipients
from inside or outside of India may receive the following categories of
personal data for the following purposes:
·
Subsidiaries and affiliates– may receive
Identity data, Contact details data, Order data, Payment data, and Preference
data for purposes of outsourced order management & customer management, and
marketing with your consent as legal basis.
·
Credit institutions and providers of payment
services for billing and payment processing (online payment providers)– may
receive Identity data, Order data, and Payment data in order to offer you their
payment methods for your order during checkout with your consent as legal
basis. Our payment service providers are considered separate data controllers
and process your personal data according to their respective privacy statements
and such processing may include credit checks or other assessment methods to
determine your qualification for the payment method. Before using a payment
method, please read the payment service provider’s privacy statement available in
its website such as:
·
Parcel Shipper– may receive Identity data,
Contact details data, and Order data in order to manage and facilitate the
delivery of your order to the address you indicated including package tracking
with your consent as legal basis. Our parcel shippers are considered separate
data controllers and process your personal data according to their respective
privacy statements. Before proceeding with your order, please read the parcel
shippers’ privacy statements available in their website such as:
·
Supplier and Warehouse service provider– may
receive Identity data, Contact details data, and Order data in order to manage
and facilitate the delivery of your order to the address you indicated
including package tracking with your consent as legal basis.
·
Non-Governmental/Charitable Organization that
collects product returns– may receive Identity data and Contact details data in
order to manage and facilitate the pick-up and collection of the product to be
returned by you in the address you indicated with your consent as legal basis.
·
Cloud and cloud-based solutions provider– may
receive Identity data, Contact details data, Order data, Payment data, and
Preference data for data storage and cloud-based solutions purposes such as
solutions for webshop creation, webshop hosting, order management, customer
management, email management, etc. with your consent as legal basis.
·
Customer service provider– may receive
Identity data, Contact details data, Order data, Payment data, and Preference
data for purposes of addressing your queries and concerns with your consent as
legal basis
·
Service provider for the optimization of the
online offer– may receive Identity data, Contact details data, and Order data
for the optimization of the online offer with your consent as legal basis.
·
Collection service providers or lawyers to
collect receivables and enforce claims in court– may receive Identity data,
Contact details data, Order data, and Payment data for purposes of litigation
and protecting our legal rights and interest with your consent as legal basis.
·
IT service provider to maintain our IT
infrastructure– may receive Identity data, Contact details data, Order data,
Payment data, and Preference data for data storage purposes with your consent
as legal basis
·
Marketing and advertising service provider–
may receive Identity data, Contact details data, and Order data for marketing
and advertising purposes with your consent as legal basis.
·
Management service provider– may receive
Identity data, Contact details data, Order data, Payment data, and Preference
data for purposes of managing our platforms, websites, etc. with your consent
as legal basis.
·
Government agencies– may receive Identity data, Contact details
data, Order data, Payment data, and Preference data if allowed and required by
law for purposes of achieving their legal mandate with legal obligation under
laws as legal basis (e.g., Section 6(1), SPDI Rules).
We
send newsletters and promotional emails with information about our products and
offers.To subscribe, you'll use a Double-Opt-in process: after subscribing,
you'll receive an email to confirm your registration. This helps prevent misuse
and ensures legal compliance. Only your email address is required; additional
information is optional.We may also send marketing emails based on inferred
consent from purchases, unless you object.To stop receiving emails, you can
unsubscribe via the link in our emails or use the DSR Request Form on this
page. We’ll delete your contact details after unsubscribing, unless you’ve consented
to other uses or it’s required by law.
Data Retention:
We keep your personal data for the duration of our customer relationship and
for the legally-required period after, typically ten years for tax-related
documents and six years for other business documents.
Cookies:
We use cookies to enhance your website experience and functionality. Cookies
are small text files saved on your browser that help us improve user experience
and website effectiveness.
·
Transient Cookies - Transient cookies are
automatically deleted when you close your browser. These are mostly session
cookies, which save a so-called “session-ID”, which allows for the assigning of
different queries within your browser during a particular session. This can be
used to identify your device when one repeatedly visits a website during a
session. These cookies are deleted once you log out or the browser window is
closed.
·
Persistent Cookies- Persistent cookies enable the website to
remember your information and settings on your next visit. This gives you
faster and more convenient access to the website, as you do not have to change
your language settings again, for example. How long the cookie remains on your
device depends on the duration or expiration date of the respective cookie and
your browser settings. These cookies are automatically deleted after a set
period of time which can differ from cookie to cookie. Persistent cookies can
be deleted via the security settings in your browser at any time.
We use cookies that are not
processing SPDI either on the basis of your inferred consent and our legitimate
interests which you can object to according to your selection in the cookie
banner displayed when you access the website or based on your consent if it
involves SPDI. You can also configure your browser settings according to your
preferences and, for example, refuse to accept third-party cookies or all
cookies. This may result in a functional limitation of our offers and our
website.
In order to make our pages
more user-friendly, we use the mouseflow service of Mouseflow ApS
(Flaesketorvet 68, 1711 Copenhagen, Denmark / Mouseflow Germany: Neuer Wall 63,
20354 Hamburg, Germany) to randomly record the movement of your computer mouse
and create heat maps on product and category pages. The records are anonymous
and every website that contains any kind of personal data is not tracked (e.g.
checkout page). Click on the following link to disable mouseflow for your
browser by setting a cookie: disable Mouseflow
To monitor the accessibility
and performance of our servers, we use the New Relic web analytics service
provided by New Relic Inc. (188 Spear Street, Suite 1200, San Francisco, CA
94105, USA). Using pseudonymised usage profiles (which do not contain any
personal information), the technical performance data (such as response and
loading times) is measured and analysed to improve our server performance. More
details and information about New Relic's specific privacy policy can be found
at https://newrelic.com/privacy. You can disable New Relic by clicking on the
following link: disable New Relic
We
use Facebook Pixel to analyze and optimize our online offerings by tracking
user actions after viewing or clicking on Facebook ads. This helps us measure
ad effectiveness for market research. While we see anonymous data, Facebook may
link it to your account and use it for its own ads. You can opt out of Facebook
tracking [here](disable Facebook)
We
use Criteo GmbH to collect anonymized data about your browsing for marketing
purposes. This data, stored in cookies, helps display personalized product
recommendations on other sites. It cannot be used to personally identify you.
Data is solely used for improving recommendations and is not shared with third
parties. You can opt out of Criteo tracking [here](disable Criteo)
We use the services of Rokt
(2 Sheraton Street, Soho, London, W1F 8BH, United Kingdom) to show you
advertisements on other sites. If you do not consent to this, you can disable
Rokt here : disable Rokt.
Zopim
Chat is a chat service provided by Zendesk Inc. (989 Market Street # 300, San
Francisco, CA 94102), which allows us to communicate with our customers in real
time. The main function is to assist users directly on the website and solve
problems as quickly as possible. Zopim Chat installs three cookies on your
computer that serve to provide a better service, as we can restore past
conversations and save your preferences. Zopim stores the ID of the online chat
to identify user information.
We use Outbrain UK Ltd. software to show you personalized content based on your
browsing history via cookies. This content is displayed pseudonymously and does
not store personal data. For details on Outbrain's privacy policy, visit here. You can opt out of this tracking and adjust
settings for each device through Outbrain's privacy policy. After opting out,
you’ll still see content, but it won't be based on your browsing history.
We
use Taboola Inc. to recommend content based on your browsing history through
cookies. These cookies create pseudonymized profiles to tailor recommendations
to your interests. The data is used internally and is not personally
identifiable. For more details and to opt out, visit Taboola’s privacy policy.
We
use Zendesk Inc. for customer service, collecting necessary data (name,
address, phone, email) to handle inquiries. Zendesk complies with the Privacy
Shield Framework for data protection. For details, see Zendesk's
Privacy Policy or contact privacy@zendesk.com. Your data is used
confidentially to process requests and is saved for future reference. By using
our contact form, you consent to data processing under Article 6 (1) (a) GDPR
We use Realytics (Realytics,
73 rue d’Anjou, 75008 Paris), to gain a better understanding of the impact of
our TV advertising. It anonymously measures whether a user has visited the site
while a TV advert was broadcast. No personal data will be transmitted. If you
do not consent to this, you can disable Realytics here: disable Realytics
We use Spoteffects
(webeffects GmbH, Knorrstraße 69, 80807 Munich) to gain a better understanding
of the effect of our TV advertising. It anonymously measures whether a user has
visited the site while a TV advert was broadcast. No personal data will be
transmitted. If you do not consent to this, you can disable Spoteffects here:
disable Spoteffects
Only
necessary data is passed on to the company that is delivers the products to
your home. In order to process your payment, we have to pass your payment data
on to the bank or institution that is responsible for your chosen payment
method. We might pass on your data on to our holding partner (Bettzeit GmbH),
to offer you the best and most comprehensive advice
This
website includes social media components from Facebook, Google+, and Twitter.
These plugins connect to their respective servers and may transmit data if you
are logged in to your account. To prevent this, log out of your account and
delete your cookies before clicking any social media links.
For
more details on data collection and privacy settings, refer to the privacy
policies of Facebook, Google+, and Twitter. To avoid Facebook data collection,
log out before visiting our site or use browser add-ons like "Facebook
Blocker.